Shipping policy

Shipping Policy

Effective Date: August 5, 2026

At RoadsTorque, we are committed to delivering your automotive parts safely, accurately, and as quickly as possible. We understand that timely delivery is important, and we work hard to ensure every order is processed efficiently and shipped with reliable carriers.

Please review our shipping policy below before placing your order.

Order Processing Time

All orders are typically processed within 1–3 business days after payment has been successfully authorized and confirmed.

Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.

Please note that processing time is separate from shipping and delivery time.

During peak seasons, promotional events, or holidays, order processing may require additional time.

Shipping Time

Once your order has been shipped, estimated delivery times are generally:

  • Standard Shipping: 5–10 Business Days
  • Processing Time: 1–3 Business Days

Delivery times may vary depending on your location, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Although we strive to deliver every order within the estimated timeframe, delivery dates cannot be guaranteed.

Shipping Carriers

RoadsTorque partners with trusted shipping carriers to ensure safe and reliable delivery.

Depending on your location and order, your package may be shipped through one of the following carriers:

  • USPS
  • UPS
  • FedEx
  • DHL (where applicable)

The carrier is selected based on the destination, package size, and shipping efficiency.

Shipping Charges

We proudly offer Free Standard Shipping on eligible orders within the United States.

If shipping charges apply to your order, the exact shipping cost will be displayed during checkout before payment is completed.

There are no hidden shipping fees.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details.

Tracking information is generally available within 24–48 hours after your order has been dispatched.

You can use the tracking number provided to monitor the progress of your shipment until delivery.

If you do not receive your tracking information within a reasonable time, please contact our customer support team.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please verify the following before placing your order:

  • Full Name
  • Shipping Address
  • Apartment or Unit Number (if applicable)
  • City
  • State
  • ZIP Code
  • Phone Number

RoadsTorque is not responsible for shipping delays, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. While we will make every effort to update your information before shipment, we cannot guarantee changes once an order has entered processing.

International Shipping

At this time, RoadsTorque primarily ships within the United States.

International shipping may be available for select destinations.

If international shipping is available for your location, shipping costs, customs duties, import taxes, and any additional fees are the responsibility of the customer unless otherwise stated.

International delivery times may vary depending on customs clearance and local shipping carriers.

Lost or Delayed Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend the following steps:

  • Check around your property.
  • Ask family members or neighbors.
  • Contact your local shipping carrier.
  • Verify the shipping address on your order confirmation.

If your package still cannot be located after completing these steps, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue whenever possible.

Please note that investigation timelines vary depending on the shipping carrier.

Damaged or Incorrect Orders

If your package arrives damaged, contains incorrect items, or is missing products, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • Photos of the damaged item
  • Photos of the shipping box
  • Photos of the shipping label
  • A brief description of the issue

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund where applicable.

Business Hours

Our Customer Support Team is available:

24 hours (Available)

Contact Information

If you have any questions regarding shipping or your order, please contact us.

RoadsTorque

Email: support@roadstorque.com

Phone: +1 (929) 425-9529

Shipping Address:

RoadsTorque

51 Railroad Ave

Closter, NJ 07624-1238

United States