Privacy policy

Privacy Policy

Effective Date: August 5, 2026

At RoadsTorque, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit our website, create an account, place an order, or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Information We Collect

To provide our products and services, we may collect personal information that you voluntarily provide when interacting with our website.

This information may include:

Full Name
Billing Address
Shipping Address
Email Address
Phone Number
Payment Information (processed securely by our payment providers)
Order History
Account Information

We may also automatically collect certain technical information, including:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Pages Viewed
Referral Source
Date and Time of Your Visit

This information helps us improve our website, enhance security, and provide a better customer experience.

How We Use Your Information

The information we collect is used for legitimate business purposes, including:

Processing and fulfilling your orders
Verifying and confirming purchases
Shipping products to the correct address
Providing customer support
Responding to inquiries and requests
Sending order confirmations and shipping updates
Processing payments securely
Preventing fraud and unauthorized transactions
Improving our products and website performance
Complying with legal and regulatory obligations

We only collect the information necessary to operate our business and provide our services efficiently.

Email Collection & Marketing Communications

When you create an account, place an order, subscribe to our newsletter, or contact our customer support team, we may collect your email address.

Your email address may be used to:

Confirm your orders
Send shipping and delivery updates
Respond to customer service inquiries
Verify your account
Notify you about important account or policy updates
Send promotional offers and newsletters, only if you choose to receive them

You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.

We never sell, rent, or trade your email address to third parties for marketing purposes.

Cookies

RoadsTorque uses cookies and similar technologies to improve your browsing experience and enhance website functionality.

Cookies help us:

Remember items in your shopping cart
Save your preferences
Keep you signed in to your account
Analyze website traffic
Improve website performance
Personalize your shopping experience
Enhance website security

Most browsers automatically accept cookies; however, you may disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

Payment Security

Protecting your payment information is one of our highest priorities.

RoadsTorque uses secure payment gateways and industry-standard SSL (Secure Socket Layer) encryption technology to safeguard your personal and financial information during every transaction.

We do not store your complete credit card or debit card details on our servers.

All payments are securely processed by trusted third-party payment providers that comply with the Payment Card Industry Data Security Standard (PCI-DSS).

Information Sharing

Your privacy is important to us.

RoadsTorque does not sell, rent, or trade your personal information to third parties.

We may share limited information only with trusted service providers when necessary to operate our business, including:

Payment Processing Companies
Shipping Carriers
Order Fulfillment Partners
Fraud Prevention Services
Website Hosting Providers
Marketing and Analytics Providers
Government or Legal Authorities when required by applicable law

These service providers are authorized to use your information only for the services they perform on our behalf and are required to protect your information.

Analytics & Website Performance

To improve our website and better understand customer behavior, we may use trusted analytics services such as Google Analytics and similar technologies.

These services may collect information including:

Browser Information
Device Type
Pages Visited
Session Duration
Referral Sources
Website Performance Data

This information is used only to improve our website, optimize performance, and enhance the overall customer experience.

Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill your orders, maintain business records, comply with legal obligations, resolve disputes, and enforce our policies.

When your information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

Although no internet transmission or electronic storage system is completely secure, we continuously monitor and improve our security measures to protect your information.

GDPR Compliance

If you are located within the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR).

These rights may include:

Access to your personal information
Correction of inaccurate information
Deletion of your personal information
Restriction of processing
Objection to certain data processing activities
Data portability
Withdrawal of consent where applicable

Requests regarding your GDPR rights may be submitted by contacting us using the information provided below.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

These rights include:

The right to know what personal information we collect
The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of eligible personal information
The right to know whether your information has been shared
The right to opt out of the sale or sharing of personal information

RoadsTorque does not sell personal information.

Customers exercising their privacy rights will not receive discriminatory treatment or reduced service.

International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other countries where our trusted service providers operate.

By using our website, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites or services for your convenience.

These websites operate independently and have their own privacy policies. RoadsTorque is not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate parental consent, we will promptly delete it from our records.

Changes to This Privacy Policy

RoadsTorque reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date. We encourage customers to review this Privacy Policy periodically.