Refund policy

Return & Refund Policy

Effective Date: August 2026

At RoadsTorque, we are committed to providing our customers with high-quality automotive parts and accessories. We understand that there may be situations where a product needs to be returned. To ensure a smooth shopping experience, we have created a clear and fair Return & Refund Policy.

Please read the following policy carefully before requesting a return.

30-Day Return Policy

We gladly accept returns within 30 calendar days from the date your order is delivered.

If more than 30 days have passed since the delivery date, we are unable to accept the return or issue a refund.

To qualify for a return, the product must meet all eligibility requirements listed below.

Return Eligibility

To be eligible for a return, the item must:

Be unused, uninstalled, and in brand-new condition.
Be returned in its original manufacturer packaging.
Include all accessories, manuals, labels, and original contents.
Be free from scratches, damage, grease, or installation marks.
Include the original order confirmation or proof of purchase.

Products that have been installed, modified, damaged by misuse, or returned without original packaging may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

Installed or used automotive parts
Products damaged due to improper installation
Electrical components that have been installed
Clearance or final sale items
Gift cards (if available)
Items returned without proof of purchase
Products missing original packaging or accessories

Damaged or Defective Items

We carefully inspect every order before shipment. However, if your package arrives damaged or you receive a defective product, please notify us within 48 hours of delivery.

When contacting us, please provide:

Your order number
Clear photographs of the damaged item
Photos of the shipping box and packaging
A brief description of the issue

After reviewing your claim, we will arrange an appropriate resolution, which may include a replacement, exchange, or full refund.

Wrong Item Received

If you receive an incorrect product due to our error, please contact our customer support team within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the item received
Photos of the product label or packaging

Once verified, we will provide return instructions and ship the correct item at no additional cost.

Refund Process

After your returned package is received, our warehouse team will inspect the item to ensure it meets our return requirements.

Once the inspection is complete, you will receive an email confirming whether your refund has been approved or declined.

If approved:

Refunds are processed within 3–7 business days.
The refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

Shipping charges are non-refundable unless the return is the result of our mistake.

Exchanges

We only replace items that are damaged, defective, or shipped incorrectly.

If you need an exchange for the same product, please contact our customer support team before returning the item.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was shipped by RoadsTorque.
The item arrived damaged during shipping.
The product has a verified manufacturing defect.

We recommend using a trackable shipping service when returning your order, as RoadsTorque cannot guarantee receipt of items lost during return transit.